Need some extra help?
Contact our support team, via the in app chat feature, call us on 021 300 1867 or chat to a support agent live by support agent
To get started:
You will see any outstanding collections on the landing page:
To add a card, please follow the steps below:
After you have added a new student, go into their profile and find the field with the faded text: ‘Karri Code/Email’. Enter the parent’s email address and then click ‘Link to Parent’. Read more in our blog post.
Please follow the steps below to start transacting on Karri with your Capitec card.
To sign up, your cell phone number needs to be in the following format: +27……… – e.g. +27821231234 (for South African numbers). Please add +27 followed by your number and remember to remove the first 0 at the beginning.
To reset your password, click on the ‘Forgot Password’ link on the top right corner of the login page and it will send you an email to reset your password (please check your spam folder if it doesn’t come straight to your normal inbox).
Please ONLY use capital letters, small letters and numbers. No special characters (#$%^&*) or punctuation marks (!,.) are to be used. Also, please ensure that your new password contains at least 8 characters.
Don’t forget to close the app and reopen it before entering your new password.
As a parent, you will not be charged for using the Karri app. The school is charged a transaction fee based on a sliding scale, relational to the size of the payment being made.
Karri collects the individual payments for school activities and then pays over a lump sum to the school, minus the fee.
There is no other cost incurred for either the school (no setup/subscription) or parent (free app, zero-rated for some service providers and we absorb card charges). Schools have also found these fees compare quite well to cash deposit/insurance fees, credit card facilities, fees per EFT line item, etc.
Paying with Karri can only be done through the mobile app. Within the app, you can load a card or load credit using your internet banking.
The app is held to Nedbank’s strict security standards.
The only payments you can make are in response to collections loaded by your school.
To top up your wallet, please follow the steps below:
The OZOW option takes you to your internet banking portal and allows you to transfer funds safely from your bank account to your Karri wallet. You can then use these funds to pay for upcoming events/collections at your child’s school.
To delete a card, please tap ‘My Profile’, then ‘My Karri Wallet’ and then you will see your card details. Tap the three dots on the far right of your card, and then tap ‘Remove’. Please confirm this action by selecting ‘Remove’ again from the action message.
Tap ‘Transactions’ to see a history of your payments and top-ups. You can tap each individual one to see more details. From here, you can tap the envelope icon to request a copy to be sent to your email.
If there is a collection to which you have been added by the school that is not relevant, you can simply dismiss the collection within the app by going into the collection and clicking ‘Dismiss’.
To find a collection that had been dismissed accidentally, simply tap ‘Calendar’ on your Karri app, then select ‘Dismissed Collections’ from the dropdown menu at the top and you should see it.
As long as you have a bank account you can use Karri