Terms & Conditions (Pakistan)

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KARRIPAY END USER AGREEMENT (Pakistan)

These terms form an agreement between you and us. Please read them carefully and make sure that you understand all of them. These terms apply to you when you register for the KarriPay app and each time you use it.

INTRODUCTION

1.1. This end user agreement (“Agreement”) is an agreement between you (“you” or “User”) and KarriPay’s trading company (NE Technology Services) (“KarriPay”, “we,” or “us”) and, to the extent expressly stated, our affiliates, who may differ across countries of operation.

1.2. You agree to and accept all of the terms and conditions contained in this Agreement in order to access, download and use our KarriPay Application specifically designed for the administration of organizations’ finances. In order to use the App, the User must be at least 18 years old and have legal capacity to enter binding contracts.

1.3. It is your sole responsibility to determine whether the App is suitable and adequate for your needs. You assume all risks associated with your use of the App. If you do not agree to these terms do not register for, or use the App.

1.4. KarriPay reserves the right to change, modify, add, or remove portions of these Terms at any time. KarriPay will post a clear, easily accessible notification on the App if there are any changes made to its Terms and Conditions. Should you continue using the App, KarriPay will automatically assume that you have read and understand the amended Terms and Conditions. Should any person that accesses the App disagree with any of the Terms, you must refrain from accessing the App and/or using our services.

DEFINITIONS

2.1. Headings to the clauses of this Agreement are for the purposes of convenience and reference only and shall be used to assist with the interpretation of the terms of this Agreement.

2.2. We have defined some words for consistency. The following terms shall have the meanings assigned to them below. Singular terms include the plural and the other way around:

2.2.1 “Account” means a KarriPay account or profile created by User;

2.2.2 “Agreement” means this user agreement, including all annexures hereto;

2.2.3 “App” means the KarriPay application for your Device through which you transact;

2.2.4 “KarriPay” in Pakistan means NE Technology Services with registration number CUIN 0159106 and its successors in title and assigns, having its office at The Hive, 2nd Floor, M.A. Tabba Foundation Building, Gizri Road, Clifton, Karachi, Pakistan; in other countries of operation KarriPay means the company that trades as KarriPay in that country.

2.2.5 “KarriPay” means, collectively, the Karri Mobile App and the Karri Web App;

2.2.6 “Member” means members at organizations who will use the KarriPay Mobile App, for example a Learner at a School; and “Subscriber” means the subscriber of such member, for example the Parent of that Learner;

2.2.7 “Member Code” means the code issued to Subscribers by the organization to access KarriPay;

2.2.8 “Organization(s)” means any organization that will register with KarriPay to use KarriPay for the administration of its organisation finances;

2.2.9 “PCI Data Security Standards” means the Payment Card Industry Data Security Standard which is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa and MasterCard;

2.2.10 “Services” means the services to be provided by KarriPay through the use of KarriPay;

2.2.11 “Third Party Provider” means the use of any third party for the fulfillment of the operation and/or functionality of the Services offered by KarriPay through KarriPay;

2.2.12 “User” means the person using the KarriPay Application;

2.2.13 “User Content” means, any form of content such as discussion forums, posts, chats, tweets, advertisements and other forms of media that were created by Users of KarriPay.

2.2.14 “KarriPay Wallet” means the store of value functionality on the KarriPay app from which the user can transact.

2.3. When any number of days are prescribed in this Agreement, the same shall be reckoned exclusively of the first and inclusively of the last day, unless the last day falls on a Saturday, Sunday or Public Holiday, in which case the last day shall be the next succeeding day which is not a Saturday, Sunday or Public Holiday;

ACCESS AND USE OF KARRIPAY

3.1. To use and access KarriPay, you must register for a KarriPay Account (“Account”).

3.2. You agree to maintain accurate, complete, and up-to-date information in your Account.

3.3. You may not assign or otherwise transfer your Account to any other person or entity.

3.4. You agree to comply with all Applicable Laws when accessing or using KarriPay, and you may only access or use KarriPay for lawful purposes.

PROFILES AND PASSWORDS

4.1. You will need to create a profile and a password for the Account. The User can change the password for the Account and/ or edit his/her profile at any time, unless the user has been locked out of their account.

4.2. Each User will be requested to link a bank card to their profile and must ensure that there are sufficient funds in the bank card to use your Account. Each user will also have the option of adding credit to their KarriPay wallet on the app via instant EFT or via the aforementioned bank card.

4.3. Any profile that you open with us is personal to you and you are prohibited from permitting any other person to access or use your profile.

4.4. Your Member Code remains our property and we can disable, reclaim and reuse these once your profile is terminated or deactivated for whatever reason by either you or us, and all your personal information is removed.

4.5. You are fully responsible for safeguarding and maintaining the confidentiality of your Account.

4.6. You authorize us to assume that any person using KarriPay with your profile and password, is either you or is authorized by you to act on your behalf, except where we have received and acknowledged your notification to us regarding the unauthorized use of your Account.

4.7. You agree to notify us immediately at support@karripay.com if you know, suspect or become aware of any unauthorized use of your Account.

COMMUNICATION

5.1. By creating an Account, you agree that KarriPay may send you notifications as part of the normal business operation of your use of KarriPay.

5.2. You can manage the notifications that you receive from KarriPay in your KarriPay profile on the app.

5.3. You can contact KarriPay at any time via the embedded support chat platform on the dashboard. All communication will be responded to within 2 working days. This chat platform is also available on the KarriPay website.

LICENSE

6.1. Subject to your compliance with this Agreement, KarriPay grants you a limited, non- exclusive, non-sub licensable, revocable, non-transferable license to:

6.1.1 Access and use KarriPay on your personal device solely in connection with your use of the Services offered by KarriPay through the KarriPay Platform;

6.1.2 Access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use; and

6.1.3 Any rights not expressly granted herein are reserved by KarriPay and KarriPay’s affiliates.

THIRD PARTY SERVICES AND CONTENT

7.1. KarriPay may be made available or accessed in connection with third party services and content (including advertising) that KarriPay does not control.

7.2. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content.

7.3. KarriPay does not endorse such third-party services and content and in no event shall KarriPay be responsible or liable for any products or services of such third party providers.

7.4. In addition, Apple Inc., Google, Inc., and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access KarriPay using Applications developed for Apple iOS or Android-powered mobile devices, respectively.

USER PROVIDED CONTENT

8.1. Any User Content provided by you remains your property.

8.2. You agree to not provide User Content that is defamatory, hateful, violent, obscene, unlawful, or otherwise offensive, as determined by KarriPay in its sole discretion.

8.3. KarriPay may, but shall not be obligated to, review, monitor, or remove User Content, at its sole discretion and at any time and for any reason, without notice to you.

SECURITY, PRIVACY AND YOUR INFORMATION

9.1. In order for KarriPay to maintain proper records and to perform its functions, you hereby agree to KarriPay collecting, storing and updating personal information.

9.2. We are committed to protecting and respecting your privacy. The information you share on KarriPay, including your personal details, profile information, passwords and banking details will be processed by PCI Data Security Standards, to ensure the privacy and security of your Account. KarriPay shall take appropriate measures to ensure personal information is accurate and shall take appropriate steps to ensure the information is kept confidential and securely stored. KarriPay’s User’s information will be kept private and not to be disclosed without the user’s consent and/or permission

9.3. KarriPay complies with PCI Data Security Standards, which ensures and maintains payment security on KarriPay.

9.4. KarriPay shall not be held liable, under any circumstances, in the event of any loss, misuse and/or alteration of your personal information.

9.5. By ordering Bidvest Waltons Back to School Stationery through the KarriPay App, you hereby agree that we share the required details to enable the fulfillment of the order.

OWNERSHIP OF IP

10.1. All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on the KarriPay website and App belongs to KarriPay, including but not limited to all information, content, data, text, music, sound, photographs, graphics and video messages – the selection and arrangement thereof, and all source code, software compilations and other material. KarriPay reserves all of its rights in respect thereof. Nothing in these terms and conditions grants you a right or license to use any trade mark, design right or copyright owned or controlled by KarriPay except as expressly provided in the Terms

PAYMENT TERMS

11.1. Subject to you linking your bank card to your User profile as stated above, and having sufficient funds on the Account to transact on KarriPay, you may, from time to time, make payments to us (Account Top Up) or third parties as part of your use of KarriPay.

11.2. We may set out further terms applying to such payments, billing arrangements and any consequences of failing to make timely payments.

11.3. In no circumstances, will we be required to provide a refund for any payments made by you to us in relation to any organization activity or event provided by the Organization through KarriPay, except as agreed with the Organization, in its terms and conditions of engagement with you with respect to that event.

11.4. You agree that you are solely responsible for all fees and taxes associated with any such payments, including a cancellation fee in accordance with the terms and conditions of that event.

11.5. The storage of credit card details and payments processed from you through KarriPay, either via the Account or directly from the stored credit card is done via a PCI DSS accredited third party service.

11.6. In paying for an event published on KarriPay, you hereby explicitly agree to give your consent that the Member may attend the event.

NETWORK ACCESS AND DEVICES

12.1. You are responsible for obtaining the data network access necessary to use KarriPay. Your mobile network’s data and messaging rates and fees may apply if you access or use KarriPay from your device.

12.2. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use KarriPay and any updates thereto.

12.3. We do not guarantee that KarriPay, or any part thereof will function on any hardware or devices. KarriPay may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

RESTRICTIONS

13.1 You may not:

13.1.1. Remove any copyright, trademark or proprietary notices from any part of the Services;

13.1.2. Reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by KarriPay;

13.1.3. Decompile, reverse engineer, decompile or disassemble the Services except as may be permitted by applicable law;

13.1.4. Link to, mirror or frame any portion of the Services;

13.1.5. Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or

13.1.6. Attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

CLOSURE

14.1. KarriPay shall offer methods for deactivating your KarriPay Account or profile. Please refer to www.KarriPay.com/pk for further guidance.

14.2. Your KarriPay Account shall remain active unless you deactivate the Account or any person authorized by you to act on your behalf, except where we have received and acknowledged your notification to us regarding the unauthorized use of your Account/profile/password.

14.3. The deactivation of your KarriPay Account, for whatever reason, shall not affect the rights of KarriPay that may have accrued before the deactivation of your Account or profile; or which specifically or by their nature survives the deactivation of your Account or profile.

14.4. KarriPay holds the right to delete any account or profile which does not adhere to the terms of use or for any other reason whatsoever, with or without notifying you.

DISPUTE RESOLUTION

15.1. By agreeing to this Agreement, you agree that you are required to resolve any claim that you may have against us through arbitration, as set out below. This will preclude you from bringing any class, collective, or representative action against us, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against us by someone else.

15.2. In the event of a dispute arising between you and us relating to any matter pertaining to your Account or profile or the interpretation thereof, the following process will be followed:

15.2.1. You must serve us with a notice within seven (7) days of the dispute arising, notifying us of the nature of the dispute, with sufficient particularity.

15.2.2. We will try to resolve your dispute as speedily as reasonably possible.

15.2.3. If a dispute cannot be resolved within thirty (30) days of notification of the existence of the dispute, then you may require that such dispute be referred to arbitration. The arbitrator shall be appointed by the Parties, and failing agreement, shall be nominated by us. The arbitration shall be held in the Karachi, Pakistan or a jurisdiction agreed to by the Parties.

15.2.4. The arbitration shall be held in accordance with the formalities and procedures settled by the arbitrator, which shall be in an informal and summary manner, that is, it shall not be necessary to observe or carry out either the usual formalities or procedure or the strict rules of evidence, and the arbitration shall be otherwise subject to the provisions of the Arbitration Act 1940, as amended.

15.2.5. This clause is severable from the rest of this Agreement and shall therefore remain in effect even if this Agreement is terminated.

15.2.6. This clause shall not preclude us from obtaining interim relief on an urgent basis from a court of competent jurisdiction pending the decision of the arbitrator or enforcing any award made by the arbitrator under this clause.

15.2.7. You hereby confirm that you shall abide by the terms of any arbitral award, the terms of which shall be final and binding on you hereto.

DISCLAIMER

16.1. KarriPay is provided “as is” and “as available”. KarriPay disclaims all representations and warranties, express, implied or statutory, not expressly set out in this Agreement, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

16.2. KarriPay makes no representation, warranty or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Services offered by KarriPay through KarriPay, or that KarriPay will be uninterrupted or error-free.

16.3. KarriPay does not guarantee the quality, suitability, safety or ability of third-party providers. You agree that the entire risk arising out of your use of KarriPay, or Services requested in connection thereof, remains solely with you, to the maximum extent permitted under applicable law.

16.4. KarriPay makes no representation, warranty or guarantee with regards to the terms set out in this Agreement. Upon signature hereto, the Parties agree to be bound by the terms of this Agreement.

LIMITATION OF LIABILITY

17.1. KarriPay shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, lost data, lost funds, personal injury, property damage related to, in connection with, or otherwise resulting from any use of KarriPay, regardless of the negligent use of KarriPay, even if KarriPay has been advised of the possibility of such damages.

17.2. KarriPay may be used by you to pay for your member`s activities or events at organization, but you agree that KarriPay has no responsibility or liability to you related to any activities or events organized or provided to you by the organization other than as expressly set forth herein.

INDEMNITY

18.1. You agree to indemnify and hold KarriPay and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with:

18.1.1. Your use of KarriPay and its Services;

18.1.2. Your breach or violation of any provision of this Agreement;

18.1.3. KarriPay’s use of your KarriPay User Content; or

18.1.4. Your violation of the rights of any third party, including Third Party Providers.

REPRESENTATIONS AND WARRANTIES

19.1. Each Party warrants to each other that it has the power and authority to enter into this Agreement;

19.2. You warrant and/or undertake to KarriPay that You will maintain the necessary funds in the bank card to use KarriPay;

19.3. Notwithstanding, the above warranties, KarriPay neither makes nor gives any warranties, guarantees, and representations, express or implied, arising by law or otherwise, with respect to this Agreement.

NOTICE

20.1. KarriPay may give notice by publishing a general notice on KarriPay, or by written communication sent by mail to your email address in your Account, telephone or text message (SMS) to any phone number provided in connection with your Account, or to any address connected with your Account. As such, you must ensure that, at all times, your information is updated with the correct contact details and failure to do so will not absolve you from complying with any terms of this Agreement.

20.2. You may give notice to KarriPay, with such notice deemed given when received by KarriPay, by navigating to your KarriPay settings.

GENERAL

21.1. If KarriPay is prevented from or restricted directly or indirectly from carrying on all or any of its obligations under this Agreement due to any reason or cause beyond its control or by reason of force majeure, KarriPay shall be relieved of its obligations in terms of this Agreement during such period.

21.2. You may not assign this Agreement without KarriPay’s prior written approval. KarriPay may assign this Agreement to any person without your consent.

21.3. No joint venture, partnership, employment, or agency relationship exists between you, KarriPay or any Third-Party Provider as a result of this Agreement or the use of KarriPay.

21.4. If any provision under this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent.

21.5. KarriPay’s failure to enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by KarriPay in writing.

21.6. This provision shall not affect the Dispute Resolution provision of this Agreement.

21.7. These terms & conditions contain the entire agreement between the Parties in regard to its subject matter. Neither Party will be bound by any expressed or implied term, undertaking, representation, warranty, promise nor the like not included or recorded in these Terms

GOVERNING LAW

22.1. This Agreement shall be governed by the laws of Pakistan.

22.2. Unless stated otherwise elsewhere in this Agreement, the Parties hereto irrevocably and unconditionally consent to the non-exclusive jurisdiction of the Sindh High Court or a jurisdiction agreed to by the Parties in regard to the enforcement of any rights to all matters arising from this Agreement.

Should you require further information about KarriPay’s Terms and Conditions, please do not hesitate to contact KarriPay at support@karripay.com

Address Terms & Conditions
+92 304 111 2260 The Hive, 2nd Floor, M.A.
Tabba Foundation Building,
Gizri Road, Clifton,
Karachi
Contact Us Support Pakisan
KarriPay allows you to make safe, quick and convenient payments to your school or other community organization. So far, we've helped move millions in cash from schools to secure, trackable online transfers.

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