Getting To Know Karri’s Customer Support Team: Demari Norman

Here at Karri, we think it’s important for you to get to know who is supporting you when you call in for assistance. Demari heads up our customer support team and is an always-smiling superhero who can put out any fire that a Karri user has. We sat down with Demari during one of her seldom coffee breaks to find out more about her journey with Karri.

Tell us a little bit about your journey with Karri

I consider every day at Karri a journey. No two days are the same. But I’ve had an amazing journey so far, it’s been a steep learning curve with a lot of growth.

What do you most like about working on the support team at Karri?

My favourite aspect has to be the environment. We are all part of a family who looks out for each other. There is ongoing support, which always makes me feel like I am part of something great.

Can you tell us why you love being on the support team?

Being part of the customer support is a very diverse job. No two support calls are the same. But for me, that breakthrough moment with users is what I love the most. That feeling when a user gets the app, it is a total eureka moment, they often can’t believe how quick and easy it was to make a payment. And that has to be it for me, the feeling of changing someone’s perspective is exactly why I love my job!

Are you interested in using Karri or are you struggling with your Karri app?  Demari is here to answer all of your questions! You can contact her via support@karripay.com or 021 300 1867